Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
REFUND AND RETURN POLICY
If you find there is a problem with your order or are unhappy with your hair system in any way when you receive it please contact us immediately. Do not cut, style, color, wash the hair or wear the hair system. Our customer service team will be happy to discuss any issue with you and will be able to replace your hair system with another one if required. Yiyohair is responsible for return costs incurred due to any quality-related issues.
We also offer a 30-day money-back guarantee providing the hairpiece has not been cut, styled, colored, washed or worn. After the 30-day period, please contact our customer service team for solutions.
- It can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.
- If the base size or hair length we cut for you is incorrect, please send in photos first to prove it.
- Goods must be returned within 30 days after you receive them.
- We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.
- You will be responsible for the hair systems until they reach us.
- If it is faulty, we will repair. If it is irreparable we will make a replacement system.
- You must provide photos and/or videos that demonstrate fault.
- It can only be returned if unworn and unaltered by you.
- Goods must be returned within 30 days after you receive them.
- Refunds can be claimed if unworn and unaltered by you.
- The refund attracts a 50% service fee.
- In order to cover labor and material costs, if you cancel a custom order before you receive it, you will only receive a 50% refund.
- If you order a wrong custom made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, the extra cost will be charged accordingly.
- You will be responsible for the hair systems until they reach us.
Accessories
Refunds can only be issued if the packaging is unopened and the hair system is unused and unaltered( no cutting, no trimming, no dying of the hair system).
Repair orders:
What repair service covers:
- Professional Cleaning
Removes glue and other residues from the base. - Mending base tears
If you have a PU base, we will brush on a new layer of PU. - Lace front change
Edges fray over time, replacement achieves a more natural look. - Hair refill Loose hairs are removed and replaced with new hair that is color and density matched.
Returns (if applicable)
We accept the return of products. Customers have the right to apply for a return within 30 days after delivery of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalized items do not have a right to 30 days refund.
If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee is to be charged to the consumers for the return of a product
Refunds
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@yiyohair.com,or contact us on whatsapp+86 15192570382.
Please contact our Customer service at service@yiyohair.com to get the return address.